Sigmaworx Support Services
The long term return on investment of any system or solution can only be optimized by responsive and effective services that contribute to your improvement objectives. At Sigmaworx, service is not just a department, it’s a vital part of every employee’s job.
We have developed a flexible suite of services that allows each client to customize a package that meets their specific and changing needs. Paramount in each package is the understanding that your call center solution is the ultimate mission critical application. As a result, our service programs emphasize prevention and responsiveness to optimize you operation. Each contact to our organization is automatically recorded and tracked to insure highly responsive and highly effective resolutions.
In addition to training and technical support, we offer a series of additional services that can augment your overall operation. These services address some of your most important call center issues, including telephony cost control and compliance with federal and state regulations.
Software Support
Sigmaworx offers 24 by 7 technical support for all Sigmaworx users. New clients receive 120 days of software support included with each call center management system implementation. This includes unlimited access to our technical support engineers.
Many of our support engineers have over 10 years experience supporting call center management systems. Their efforts are facilitated by a state of the art CRM package which is integrated with our own CallGenX solution set. This enables us to develop and maintain a complete history of all client issues. This system forms the basis for much our client-focused product design and development.
After the initial 120 days of implementation, clients have the flexibility to purchase Software Support on a per call basis, or purchase a support package that includes unlimited access for their call center.
Clients with Software Support packages receive all product releases as they are developed.
Extended Hardware Warranty
Your Sigmaworx solution is a major investment and a mission critical system. Over 2000 clients worldwide know the reliability of the Sigmaworx solution, but hardware problems are a fact of life. You can protect the viability of your business with a custom-designed extended warranty package to carry on after your factory warranty has expired.
Our extended warranty packages are administered and serviced by our experienced Technical Support Team. Clients who choose an extended warranty package are entitled to following privileges:
- Advance replacement of failed components
- Discounts on common accessory items
- Competitively priced market data with integration services
- Software releases at no charge
An extended warranty package by Sigmaworx is the best investment you can buy for your business. To learn more about an extended warranty package, contact us for a custom quotation.
Onsite or Remote Training
Connecting your future goals with a total understanding of automated call center operations is the first step in developing a good long term strategy. We conduct an in-depth business and technical analysis with your call center staff in order to develop the right strategy for success. The process involves a review of current manual and partially automated processes to determine improvement opportunities. The next step is to determine how to connect Sigmaworx systems to other applications running in your business. The integration of your Sigmaworx solution to other systems and databases can be critical to gaining both productivity and quality improvements. When complete, you will have a complete game plan for success.
Our trainers will work with all levels of management to make sure they understand how to better manage the business with the Sigmaworx solution. Our training will leave managers and agents confident about the day to day operations, as well as their ability to respond effectively to changing needs.
Of course our onsite training is backed by Sigmaworx software support from our Technical Support Team, so the learning never really ends. Additional onsite training for special situations can be arranged whenever the need arises.
Call 866-338-0678 press "1" for sales
support services
- Call 866-338-0679
press "7" for CallGenX support