Sigmaworx Call Center Systems
CallGenX is a powerful, cost effective, and easy to use outbound call center system with a predictive dialer and automated voice messaging.
Beginning in the early 1980's as ETS, Sigmaworx developed leading edge predictive dialing systems that changed how outbound calling was done. Over 2,000 clients worldwide gained improvements in productivity, quality, and consistency. In 2007, Sigmaworx became a part of TouchStar, the world leader in call center technology.
CallGenX - Predictive Dialer
CallGenX is a powerful, cost effective and easy to use outbound call center system with a predictive dialer and automated message blaster. Based on three decades of experience, CallGenX is a robust solution that increases productivity and improves the customer's experience.
No other outbound call center system at a similar price offers the functionality, ease of use, reliability, and world class support than our CallGenX Call Center System.
- Predictive Dialer
- Automated Outbound Voice Messaging
- Power Dialing and Manual Dialing
- Answering Machine Detection
- Automated Dialing with Screen Pop
- Simple to use Voice Message Broadcasting
- Multiple Simultaneous Campaigns
- Callback Management
- Customizable Call Result Codes
- Simple Script Editing
- Reports for Managing Agents & Campaigns
- Do Not Call (DNC) List Management
- Time Zone Management
- Abandoned Call Rate Management
- Log Call History
- Call Monitoring, Coaching, Call Recording
- Rapid Remote or On-Site Installation Options Available